Medical Industry

IT Support for Medical Offices

IT Support for medical offices requires more than just someone to solve computer problems. You need a team of IT experts who understand your medical practice who will work proactively to make sure your systems are secure and HIPAA Compliant. Maximum uptime is critical along with always communicating with the various software applications including practice management software, electronic health records and associated programs.
Many medical practices will try to hire their own IT staff or call on an IT company that is not equipped to work with medical offices. In most instances, the practice is missing out on the support and leadership that a true healthcare IT company like PCtronics can provide. The services we provide include:

Access to 24 x 7 Support

With PCtronics, you can expect fast response and resolutions to server, computer or technology issues. Our team is available 24 x 7 and 99% of our solutions can be resolved quickly and remotely.

On Site Support

As a medical practice, some on-site support will inevitably be needed. Based upon your needs, a member of our I.T. support team can be dispatched or scheduled on-site to support your practice full or part-time. We will work with you to customize a solution that fits your practices’ needs as well as your budget.

EHR and Practice Management Expertise

Regardless of the Electronic Health Record (EHR) software you use, our team of experts can help you with EHR transitioning and selection, implementation, training or support. We have experience in supporting some of the top EHR software systems including but not limited to Allscripts, Sage, NextGen, Greenway and more.

Proactive Support

At PCtronics, we have established systems that monitor your servers, desktops and I.T. systems 24/7/365. Alerts are received by our Network Operations Center where we can work proactively to resolve issues before you may even know there is a problem. Our focus on being proactive reduces or prevents downtime within your practice which increases productivity and reduces frustration for your team.

Computer Hardware

When hardware upgrades or purchases are required, we can help you select and order the right equipment to fit your practice. Whether you need servers, laptops or notebooks, desktops, printers or other equipment, PCtronics will leverage our supply chain partners will help you to make the right choice for your needs and your budget.

Technology Planning

Whether planning for expansion, backup and recovery or just managing your technology budget, PCtronics is like having your very own CIO on your staff, without the 6 figure salary!

Tracking and Accountability

Your practice will have access to their very own trouble ticket system so you can submit and track issues. No more issues going unresolved!

Vendor Management

We can also assist you in working with your medical billing, transcription, telecom, appointment reminder services and more as it relates to your technology systems.

Security and Anti-Virus Protection

Industry leading virus and spyware protection are included with our SolutionCare Service so that every computer in your practice is protected. No more expensive license renewals every year for every computer.
Get Started with PCtronics! Call: 949-407-7570 or fill out the form below.