Hardware / IT Management

Our core IT service provision comprises, but is not necessarily limited to the following typical activities:

  • 24/7 Diagnostic Helpdesk Support
  • Server / Desktop Virtualization
  • Emergency Scheduled On-Site Tech Support
  • Network Management
  • Network Documentation Mapping
  • Remote Server Preventative Maintenance
  • IT Security Management
  • Email Management
  • Data Backup Management
  • Cabling – Design and Installation
  • Web Design
  • Online Marketing

network engineering 3d pic

 

  • PCtronics runs a 24/7 Help Desk – and 24/7 means 24/7! We do not recognize ‘normal working hours’ – we are here to respond to your emergency irrespective of the time of day whether it be weekend or holiday.
  • In a typical 12 month period, 97% of our Help Desk calls are diagnosed over the phone within 30 mins by one our expert diagnosticians without a site visit being necessary.
  • 95% of Help Desk calls are responded to and an experienced technician allocated within 1 hrs of the inquiry or ticket being raised.
  • 93% of PCtronics’ clients have enjoyed a saving of between 30% and 500% when switching to PCtronics from their previous IT consultant.
  • 87% of our clients have been with us for over a decade.
  • PCtronics has held their call-off rates for 8 consecutive years.
  • Through our relentless customer focus, diligence and wealth of experience, we save our clients thousands of dollars per year on their IT bills.

Contact Us!