Why This Year’s Pax8 Event Was Different
At this year’s Pax8 2025 Agentic Inflection Point conference, the future was made clear. IT support is no longer about managing systems – it is now about orchestrating intelligence. The June 2025 event marked a powerful turning point for managed services. introducing a new standard for how technology partners support small and midsized businesses.
From the main stage to breakout sessions, every conversation revolved around agentic systems – AI-powered software agents that do more than assist. They think, reason, act and execute. For companies like PCtronics, the message was unmistakable: the age of the Managed Intelligence Provider has arrived, and the time to evolve is now.
If you missed the Pax8 2025 conference, PCtronics is here to break it down for you. Schedule a no-obligation consultation today.
Highlights from the Agentic Inflection Point Presentation
Pax8’s event introduced a compelling roadmap for the shift from MSP to MIP; by offering research, use cases and clear guidance, navigating this transformation becomes easier. Key insights included:
- The Rise of Agentic AI: From chatbots to fully autonomous digital workforces, AI agents are becoming the backbone of modern operations.
- Four Levels of AI Agents: Pax8 defined a clear hierarchy – from reactive assistants to orchestrated multi-agent systems.
- The AI-Built SMB: Businesses born with AI embedded from day one will outpace others in speed, cost-efficiency and innovation.
- The TBBSM Framework: Transform, Buy, Build, Sell, Manage – this five-phase motion outlines how service providers help clients evolve into intelligent organizations.
For PCtronics, the takeaway was not only technological – it was cultural. Clients are not just looking for support. They are looking for strategic partners who can help them reinvent how work gets done.
How the MIP Model Changes Everything
The MIP model, introduced and championed by Pax8, positions IT providers not as tool managers but as orchestrators of business outcomes. Rather than focusing solely on uptime, MIPs help their clients adopt, manage and optimize fleets of intelligent systems that deliver real value—faster decision-making, increased revenue, and reduced operating costs.
With agent marketplaces, outcome-based pricing models and intelligent orchestration, the MIP ecosystem proves to be leaner, smarter and outcome-driven.
Key Takeaways and What Comes Next
As a longtime Pax8 partner, PCtronics left the conference energized and aligned. The next 12–18 months are critical for any business that wants to stay competitive. We are already working with clients to implement smart automation strategies, explore agentic tools and align their IT strategy with the Managed Intelligence model.
This is a real, measurable shift. According to Pax8 data, 83% of high-growth SMBs are actively testing AI agents, and many report cost savings of 30–50% after deployment. The momentum is here. The tools are available. The difference lies in having a trusted partner to guide you through the transformation.
The Pax8 2025 Agentic Inflection Point conference was more than just a look ahead. It was a call to action. For business owners, it is time to ask: is your IT provider preparing you for the future, or holding you in the past?
If you are ready to explore how intelligence-driven IT can accelerate your business, PCtronics is ready to help. Contact us today to get started.
